Careers at Inspirus
Client Services Account Representative
A Client Service Account Representative's primary duty is to provide high quality, personalized, efficient, and exemplary customer service. Applicants must have excellent customer service skills, proficiency in Microsoft office, the ability to multi-task, attention to detail, strong computer and phone skills, a high degree of professionalism and a can-do team player attitude. In addition, a Client Service Account representative will have the following responsibilities and skills:
Duties
• Acts as the primary contact between client and organization.
• Handles and manages requirements for solicitation, maintenance, set up and administering accounts.
• Manage calls and coordinate follow up to clients related to all services, order processing, and email requests to ensure resolution of client inquires.
• Works internally to ensure and enhance the quality of programs, data and solicitation materials
• Initiates, maintains and manages Annual Account Review of existing programs
• Builds long term relationships with customers and sales representatives
• Communicates with the client and sales groups to ensure progress throughout the year and the handling of day-to-day requests in an efficient and timely manner.
• Provide responses to questions, and refer callers in the event of problems or concerns
• Maintain updated knowledge of our services, products and options for our clients
• Aim for achieving 100% quality service standards as required by our client SLA (service level agreements)
• Meet performance standards set by management
• Perform other duties as may be assigned by management
Skills
• Ability to quickly learn multiple software applications
• Be a self-starter with strong problem solving abilities
• Be a career oriented individual searching for rapid growth
• Great people skills
• Excellent communication and follow through
• Ability to work in a high energy environment with daily deadlines
• Ambition, strong work ethic, and willingness to learn
• A desire to work in a team based environment and contribute as a team player
• Ability to take ownership of assigned tasks
• Ability to handle multiple priorities
Requirements
• Excellent intuitive and analytical skills to review cases and determine solutions to requests.
• Must be able to communicate effectively and clearly by telephone and written correspondence.
• Must conduct telephone conversation in a pleasant manner and handle all types of customers/ callers in a professional manner.
• Requires attention to detail and a sincere commitment to servicing the client, field sales force (external customers) and office personnel (internal customers).
• Requires excellent organization and prioritization skills, as well as a strong commitment to providing exceptional customer service.
• Must possess strong skills in using Microsoft Office, especially Excel and Outlook
• Requires the ability to maintain acceptable attendance according to the company attendance policy.
• A minimum of 2 years previous customer service experience preferred. A bachelor's degree is preferred but not mandatory. Previous experience in the Total Recognition and Service Award industry a plus.