A major U.S. airline, the world's largest low-cost carrier, fosters a unique team culture of gratitude and aligns their recognition programs to their purpose, vision, values, and mission by encouraging and rewarding behavior and performance. With numerous recognition and incentive programs in place, they needed one platform for all employee engagement activities that used a common currency, and a framework that would create consistency, equity and track participation.
Inspirus customized a platform for the airline that allowed them to centralize all recognition and incentive programs into one tool, using a points-based system. The program gave teammates the freedom to redeem their points for rewards meaningful to them. Guest passes, dozens of gift cards, thousands of merchandise items, or tickets to concerts and events were a few of the choices available in their rewards mall.
Since launching the recognition platform, the organization have seen many positive changes, including: