Scalable Platform Provides Visibility and Improves Performance
Challenge
One of the largest pawn shop chains in the country fosters a culture where “ordinary people meet their needs and pursue their dreams.” Although they had a strong recognition culture, leadership desired employee engagement activities that would drive sales associate performance. They wanted to track sales activity within their recognition platform to gain complete visibility into their data.
Solution
Inspirus created a platform to directly monitor sales activity, integrating daily sales reports into their user-friendly, scalable Rock Star Rewards recognition platform. The new platform provided immediate individual or team recognition, color coded “at-a-glance” highlights of performance trends by location and employee, easily identifiable coaching opportunities and downloadable reports to support conversations with sales leadership.
The Results
By creating a platform that provided the tools to directly monitor sales activity, the organization was able to directly improve performance. Almost instantly, sales performance increased an average of 89% in just 90 days and participation within the program increased by 75%. All employee engagement activities, including recognition efforts, were unified into one platform that provided visibility and drove performance across the company. Not only did this benefit each individual salesperson, but also the clients’ shareholders.