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Success Story: Major Airline

Centralized program management improves participation and accountability

Challenge

At this major U.S. airline, gratitude is a way of life. They foster a unique team culture by linking every recognition and incentive program to their purpose, vision, values, and mission. This encouragement and rewarding behaviors and performance helped them become the world’s most loved, most flown and world's largest low-cost carrier. However, there was no single destination for employee engagement activities, nor was there a common currency used to recognize employees.

They needed to introduce a common currency for recognition and create a platform where all employee engagement activities, including recognition, could be tracked. In addition, they wanted to ensure consistency among their recognition programs, track expenditures, and have access to real-time reporting on all the things they do to appreciate their people.

95%+
of the organization has opted-in to participate in the platform

Solution

Inspirus customized a platform for the airline that allowed them to centralize all recognition and incentive programs into one tool, using a points-based system. The program gave teammates the freedom to redeem their points for rewards meaningful to them. Guest passes, dozens of gift cards, thousands of merchandise items, or tickets to concerts and events were a few of the choices available in their rewards mall.

1 Billion
points were earned by employees in one year

Results

Since launching the recognition platform, the organization have seen many positive changes, including:

  • More than 95% of all employees have opted-in to participate in the program
  • The number of programs within the recognition program increased from 15 to 36 in two years
  • Opportunities for peer-to-peer recognition expanded dramatically with the introduction of an online tool, accessible 24/7
  • Monthly and quarterly dashboards gave internal departmental leaders the ability to monitor participation in recognition programs, hold leaders accountable for promoting a culture of recognition in their locations, and encourage friendly competition among peers
  • In one year, employees earned more than 1 billion points and were able to turn their points into something meaningful to them
  • Of the points deposited to employees, 73% have been redeemed
Results-img

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