At this major U.S. airline, gratitude is a way of life. They foster a unique team culture by linking every recognition and incentive program to their purpose, vision, values, and mission. This encouragement and rewarding behaviors and performance helped them become the world’s most loved, most flown and world's largest low-cost carrier. However, there was no single destination for employee engagement activities, nor was there a common currency used to recognize employees.
They needed to introduce a common currency for recognition and create a platform where all employee engagement activities, including recognition, could be tracked. In addition, they wanted to ensure consistency among their recognition programs, track expenditures, and have access to real-time reporting on all the things they do to appreciate their people.
Inspirus customized a platform for the airline that allowed them to centralize all recognition and incentive programs into one tool, using a points-based system. The program gave teammates the freedom to redeem their points for rewards meaningful to them. Guest passes, dozens of gift cards, thousands of merchandise items, or tickets to concerts and events were a few of the choices available in their rewards mall.
Since launching the recognition platform, the organization have seen many positive changes, including: