A multi-billion-dollar gasoline and convenience store retailer was experiencing high turnover in their retail stores and a truck driver shortage. With 500 separate operating locations and 3,500 diverse employees — many of them offline — their recognition programs were disparate. They needed to create a scalable solution that would help attract, retain, and recognize employees.
The enterprise engagement solution we created used specific internal language that spoke to their culture and aligned with their core values of We are United, People Focused, and Taking Pride. After rollout, employees surveyed averaged 5 out of 5 in positive program satisfaction. The program continues to grow with 3 new programs for spot recognition, instant reward cards and wellness.