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This major airline is one of the oldest in the U.S., operating over 5,400 flights daily and serving 325 destinations in 52 countries. Their various recognition programs serviced 90,000+ employees in multiple countries but were de-centralized and many did not support business objectives. As employee engagement activities became even more closely woven into the company’s business strategy, recognition programs took on a larger and more strategic role. To align all programs, a recognition plan that recognized each employee more than four times a year, that was accessible by all, grounded in behavioral science and with achievable Return on Recognition (ROR), was needed.
Inspirus and the airline collaborated to develop a unique program — an enterprise-wide points-based recognition platform that supported day-to-day, informal and formal recognition. It incorporated the seven Recognition Professionals Internal (RPI) best practice standards to develop and maintain a culture of recognition. The centralized recognition platform gave each employee access to all 25 currently operating programs.
In the first year, the program recognized individuals 490,002times and delivered $346 million in value to the business –a whopping 3,975% return on recognition(ROR). When surveyed, 96% of their multigenerational workforce responded positively when asked about the variety and value of items in the platform.
The rewards platform was such a valuable tool that it remained in place through the company's bankruptcy and subsequent merger with another major airline. In the first year, the program recognized individuals 490,002 times and delivered $346 million in value to the business – a whopping 3,975% ROR. When surveyed, 96% of their multigenerational workforce responded positively when asked about the variety and value of items in the platform.
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