Continuous Program Adjustment Supports Evolving Needs
Challenge
University Hospital Health System (UH) is a national healthcare leader with 28,000 physicians and employees. With several acquisitions in recent years, different recognition programs had been added into the mix. UH saw the need to institute a holistic reevaluation process so they could continuously enhance programs and consistently meet the organizations diverse needs and goals.
Solution
Inspirus helped UH measure key metrics and use that data to devise a new strategy that centralized programs, unified messaging and simplified administration. An enterprise-wide campaign — My UH Appreciates — was launched to encourage program participation and platform usage. Inspirus and UH review the program monthly, semi-annually and formally, to maintain alignment with their strategy.
The Results
The re-launched program saw an increase in adoption and usage of the platform with 25% more desktop logins vs. the previous month, 246% more e-cards sent and 146% more mobile logins. To date, continuous reevaluation has added heat map reporting dashboards, video recognition and authority delegation functionality.