Fort Worth, Texas—(October 10, 2019) Inspirus, a Sodexo Group company and leader in elevating employee experiences and optimizing organizational culture through people-focused solutions, is pleased to announce it has added three senior members to its executive team—Therese Harkins, Kathi Feczko and Gene Park. “Theresa, Kathi and Gene are exceptional leaders who make a genuine difference for our clients,” said Inspirus Chief Executive Officer Tatiana Frierson. “Collectively, they deliver real value to our customers by improving the employee experience and providing actionable insights into the future of our industry. By doing so, they are leaving a strong imprint on the success of Inspirus and the companies we serve. Without question, they have played a significant role in helping Inspirus achieve the number two spot in two categories on the 2019 HRO Today Baker’s Dozen Customer Satisfaction Ratings in Recognition list—overall excellence and quality of service.”
In her new role as senior vice president of customer experience, long-time industry veteran Theresa Harkins (SPHR, CCP, CRP), helps Fortune 500 companies elevate their culture and productivity through award-winning employee recognition programs. As a driving force behind the certification of recognition professionals and passionate advocate for the transformative power of employee recognition, Theresa is a respected thought leader and innovator of many of the industry’s best practices. Before joining Inspirus in 2010, Harkins garnered attention with the development of Delta Air Lines’ award-winning recognition program—a model that quickly became the blueprint for recognition in organizations across the nation. Her deep industry knowledge and consultative approach are instrumental in the strategic design and integration of recognition solutions that align organizational values, goals and performance. Harkins is a past president of Recognition Professionals International and currently serves on its board, as well as the board of the Incentive Federation. She has been a speaker at WorldatWork, HRO Today, Recognition Professionals International and Society of Human Resource Management conferences. She is a graduate of Indiana University Bloomington.
Kathi Feczko brings 25 years of experience assisting Fortune 500 companies optimize their talent management and employee engagement programs to her new post as senior vice president of operations and client services. Highly regarded for her industry acumen and performance expertise, Feczko has been instrumental in aligning service delivery with clients’ organizational goals—ultimately helping them to attract, develop and retain their people through an enriched employee experience. Under her leadership and trusted guidance, clients realize significant gains in productivity, engagement and customer satisfaction. As a result, Feczko and her teams achieve enviable client retention and net promoter results—along with customer satisfaction scores of over 95 per cent. Her proficiency in customer experience, business development and talent management have made her a desired speaker at industry conferences such as the Forum for Expatriate Management and Global Employee Relocation Council Conference. Before joining Inspirus in 2018, Feczko was the senior vice president of strategic account development in the Americas for Cartus. She is Sigma Six certified and has completed the CEO Business Series of the University of Pennsylvania’s prestigious Wharton School of Business.
Before assuming his new role as vice president of sales and business development at Inspirus, Gene Park spent more than a decade helping Fortune 1000 companies invigorate their performance through highly effective recognition programs. Adept at identifying the disconnect between an organization’s mission, vision, values and behaviors, Park designs strategic plans that close the gaps, solve significant business issues, and drive robust sales. His acumen in sales strategy and execution is enhanced by a nuanced understanding of all the facets of business development—lead generation, sales methodologies, closing tactics, and account management. The result is the powerful internal and external alignment of an organization’s brand promise. Park is a graduate of the University of North Texas.