Fort Worth, Texas — (August 19, 2021)— Inspirus LLC, a Sodexo Group company and leader in elevating employee experiences and optimizing organizational culture through people-focused solutions, announced it has been recognized once again as a leader by HRO Today in the 2021 Baker’s Dozen Customer Satisfaction Ratings: Recognition. Inspirus has been ranked in the top 3 for Overall Quality of Service. This marks the 14th consecutive year the company has placed within the top 10.
The HRO Today Baker’s Dozen Customer Satisfaction Ratings are calculated solely on customer feedback. Through an online survey, verified respondents answered questions about the quality of service, deal size, and breadth of service received from their recognition provider. HRO Today aggregates this data using a predetermined algorithm. Questions and categories are weighed based on importance, with special emphasis given to questions pertaining to the quality of customer service. These weights determine the final published rankings.
“We’re honored to once again be recognized for quality service in the rewards and recognition industry, since we really put our heart and soul into our client relationships,” says Theresa Harkins-Schulz, Senior Vice President of Customer Experience at Inspirus, Sodexo Benefits and Rewards Services, USA. “This achievement affirms our reputation of putting our clients first and validates the client feedback we’ve received through our own Client Experience Survey, where customer service and client satisfaction scores were among the highest.”
Employees play a large part in defining a company’s culture — their everyday experiences create the foundational structure that drives an organization to be strong, high-performing, and ultimately successful. Through our technology and integrated solutions, we elevate the employee experience and optimize organizational culture by providing a holistic approach throughout the entire employee journey. We influence the employee experience through our six Quality of Life dimensions: recognition, health and well-being, personal growth, physical environment, social interaction, and ease and efficiency.
Only Inspirus combines an integrated rewards engine, learning courses, communication tools, and analytics into a single platform spanning recognition, service anniversary, well-being, and diversity and inclusion. Inspirus aims to bring joy to work, one experience at a time.
Inspirus is part of the Sodexo Group. Visit us.sodexo.com to learn more.
Visit HRO Today for more information about the Baker’s Dozen.