Fort Worth, Texas – (August 13, 2020) – Inspirus, a Sodexo Group company and leader in elevating employee experiences and optimizing organizational culture through recognition and reward solutions, has been recognized once again on the HRO Today Baker’s Dozen Customer Satisfaction Ratings: Recognition list.
In this latest achievement, Inspirus has been ranked 5th for Overall Customer Satisfaction in Recognition and Quality of Service on the HRO Today Baker’s Dozen list. The HRO Today Baker’s Dozen Customer Satisfaction Ratings are calculated solely on customer feedback. Through an online survey, verified respondents answered questions about the quality of service, deal size, and breadth of service received from their recognition provider. HRO Today aggregates this data using a predetermined algorithm. Questions and categories are weighed based on importance, with special emphasis given to questions pertaining to the quality of customer service. These weights determine the final published rankings. Inspirus, where employees champion the idea “Bring Joy to Work, One Experience at a Time,” has made the prestigious list for 13 consecutive years.
“It is an honor to be included on this prestigious list once again and we remain committed to connecting all employees through meaningful recognition,” says CEO at Inspirus and Sodexo Benefits and Rewards Services, USA, Tatiana Frierson. “This has been a challenging year for many organizations, and I am so proud of our people for ensuring our solutions and services continue to meet the needs and expectations of our clients.”
“For more than a decade, Inspirus has been ranked by our clients as a top provider on the HRO Today Baker’s Dozen Customer Satisfaction Ratings list,” says Inspirus Senior Vice President of Customer Experience, Theresa Harkins-Schulz. “We would like to thank our clients for continuing to recognize us as a top provider and for their partnership. Also, many thanks to the Inspirus team for always striving to create a great customer experience and leading with a servant’s heart.”
Inspirus strives to provide innovative solutions that help clients engage their employees. We continue to listen to our clients’ needs and feedback through our annual Client Experience Survey. In 2020, Inspirus ranked highly with an overall 95% satisfaction rating receiving the highest marks in areas of customer service and client satisfaction.
Key results from the Inspirus 2020 Client Experience Survey include:
- Overall Satisfaction with Inspirus Account Team 95%
- Ease of Working with Inspirus 95%
- Responsiveness 95%
- Overall Satisfaction with Partnership 96%
Inspirus provides solutions and services that foster connections and a sense of belonging for everyone.
Inspirus believes employees make up the foundation of culture, shaped and evolved through every day experiences that are essential to the development of strong, high-performing organizations. Through our technology and integrated solutions, we elevate the employee experience and optimize organizational culture by providing a holistic approach to the entire employee journey. We seek to influence the employee experience through our six Quality of Life dimensions: recognition, health and well-being, personal growth, physical environment, social interaction, and ease and efficiency.
Only Inspirus combines an integrated rewards engine, communication tools, and analytics into a single platform spanning recognition, service anniversary, well-being, and diversity and inclusion. Through Sodexo’s broader mission of improving the Quality of Life of all we serve, Inspirus aims to bring joy to work, one experience at a time.
Visit inspirus.com for more information.